HOW IT WORKS

We take the stress out of homeown­ership. When something goes wrong with your house, we’ve got your back. You can trust us to find the right solution to almost any home mainte­nance challenge.

Step 1: Join the Club

family at home

Membership is affordable at $60/year — just $5/month! Do you own a condo, rental property or other type of home? Give us a call for customized rates! Membership gives you access to profes­sionals who can deliver just about any home improvement project.

Signing up is easy! Click the button below to register and pay your first year’s dues. Not satisfied in your first year? Call us, and we’ll issue a refund.

JOIN THE CLUB

Step 2: Request service

grandmother at home on phone

We stand ready to consult members on their projects and pair them with service providers who will meet their needs. Whether you just want some advice or you’re in the throes of a house repair emergency, we’re here to help!

Online

Already know what you need and it’s not an emergency? Just click the button below.

REQUEST SERVICE

Email

If you know what you need or have questions before requesting service, you can write to us at:

staff@homeownersclub.com

By Phone

During normal business hours, you are welcome to give us a call or text, and we’ll chat through your specific needs and ideas.

We’re here for you with decades of experience and a finger on the pulse of the construction industry.

206.622.3500

In an Emergency

Call us! We have 24/7 support ready to help.
We won’t leave you stranded.
206.622.3500

In emergencies, we can help with plumbing, electrical, HVAC, roofing (weather-dependent), tree removal, locksmith or water damage. Need other help? We can talk you through how to cope until a weekday contractor is available.

Step 3: Expect a quick response

installing new roof

For smaller jobs and urgent repairs, we’ll promptly dispatch a contractor so you get what you need as soon as possible. We have support available 24 hours a day, seven days a week to make sure you’re not stranded in an emergency.

For major projects — such as painting, remod­eling, the instal­lation of a new roof or flooring — the Club will send multiple contractors to bid on the work.

Worried about pricing? We can advise you about your options so you know you’re getting fair rates that fit your budget.

Step 4: Watch the magic happen

woman at home window

You’ll be impressed with the expertise and profes­sion­alism of our recom­mended contractors. Watch your room take shape or your repair get fixed from the comfort of your easy chair, because they’ve got you covered.

And if ever a contractor is unable to complete the job, we will find another contractor to take the project over with as little impact to the overall schedule as possible.

Step 5: Tell us how it went

father with son on shoulders at home

We make a point to reach out to you after every project, large or small, to hear about how it went. Was the work done according to spec? Did you experience challenges working with our contractors?

This step helps us improve our contractor network and gives us a chance to resolve any unfin­ished business before you see an invoice. It’s our satis­faction guarantee.

Step 6: Repeat as often as you want or need

woman on porch of house

As a member of our Club, we’re here with you for the long-haul. We are excited to help keep your investment in tip-top shape so you can live with less worry. When the time comes to sell, we can help you fetch the top dollar with repairs and upgrades. And if you ever decide to rent, we can help you solve mainte­nance problems along the way, stress-free!

Frequently asked questions

Projects

The Club has autho­rized contractors who can help with virtually every­thing having to do with the repair, upkeep and modern­ization of your house and grounds. For example:

Appliance repair
Architectural drawings
Basement water­proofing
Bathrooms
Cabinets
Carpentry
Carpet cleaning
Ceramic tile
Chimney sweeping
Concrete work
Doors and locks
Earthquake retro­fitting
Electrical
Energy conser­vation
Fences and gates

Floor coverings
Foundation repairs
Furnace / heating system
Garage doors and openers
Gardening
Hardwood floors
Insulation
Kitchen remod­eling
Landscaping
Masonry
Painting
Patios
Pest control
Plastering

Plumbing
Pruning
Remodeling
Roofs and gutters
Sewer service
Sprinkler systems
Surveying
Tree service
Tuck-pointing
Wallpapering
Water damage cleanup
Water heaters
Weather stripping
Windows
Window washing
Yard cleanup

For smaller jobs and emergency repairs — where prompt service is the top priority — the Club will dispatch one contractor to handle the project.

For major projects — such as painting, remod­eling, installing a new roof or flooring — the Club, upon request, can send multiple contractors to bid on the work, and one of our field repre­sen­ta­tives can stop by for a consul­tation as needed.

Contractors typically respond in 24 to 48 hours, unless it is an emergency. If you don’t get a response, feel free to let us know and we will help follow up with them.

That depends on the schedule and scope of work that you and the contractor agree to. Demand for certain contractor services can change by the season, such as exterior painting in the summer. Plan ahead and reach out early if possible. If permits are required, that will need to be factored into the schedule as well.

Unlike other referral services, the Club does not charge contractors any up-front fees, or any fees for referrals. Instead, we collab­orate with our contractors on rates that work for everyone involved, enabling us to share in the success upon project completion.

The Club’s only financial agreement with contractors is that all work success­fully completed for members be billed through the Club. The Club then pays the contractor a discounted amount, while collecting the full invoiced amount from the member. In banking terms, this is called “factoring the invoice.”

In addition, your annual membership dues help to cover some of the admin­is­trative costs the Club incurs.

Contractors

To do work for the Club’s members, a contractor must have been in business for at least three years already and have a solid track-record of performance.

Our vetting process consists of checking for insurance coverage, licensure, financial viability and any history of claims against the firm’s bond. Only contractors who meet our standards are able to be part of our network and referred to our members.

We do the heavy lifting when it comes invoicing and paperwork for our recom­mended contractors, handling the billing and payment questions with our members to free up our contractors so they spend more time doing what they do best: completing projects.

We solve many of the problems most contractors face, such as securing work, helping clients plan their projects, collecting payment for work success­fully completed and more. It’s a mutually-beneficial partnership that brings high-quality service across our Club — a partnership model that’s been deliv­ering real results since 1959.

Nope! The Home Owners Club is an independent, objective, member-focused referral service and, therefore, does not ask for any referral fees or accept any adver­tising. This frees us up to select only the most trusted contractors to serve our members.

Membership

The Home Owners Club is the only home improvement service where the homeowner is the client, not the product. Our business is not built to just generate leads for contractors, so when our members make an inquiry, they won’t find themselves inundated with calls, special offers or sales pitches from random contractors competing for work.

Plus, we vet our contractors before allowing them be part of our recom­men­dation network. Contractors can’t buy their way to a better position or more visibility with us — it’s their high-quality, consistent work that keeps them in our network.

Finally, we’re known for our interest in seeing a job through from beginning to end. Our team is available to assist at any point along the way — just give us a call!

Most of the Club’s members were referred by their friends, colleagues, neighbors, or family members — sometimes as a house­warming gift when they buy a new home! As we continue to expand our services and membership area, you may see us reach new members in new locations, but word-of-mouth adver­tising is the backbone of our business, as with any club!

No. Each HOC-authorized contractor has signed an agreement with the Club that states they will “perform all work referred by the Club at current, compet­itive prices ….” This means that Club members will be charged the contractor’s regular hourly rates.

Plus, the Club regularly monitors the going rates for a wide variety of projects to ensure that the rates charged by HOC-authorized contractors are compet­itive, fair and reasonable.

Members only pay the low annual dues and, of course, for any work satis­fac­torily completed by autho­rized contractors. If members elect to pay a balance of $100 or more with a credit card, a conve­nience fee of 2.5% of the amount paid may be collected at the time of payment.

Homeowner Satisfaction

Thanks to the Club’s prudent billing process (you pay the Club, the Club pays the contractor), you have plenty of time to ensure the work has been done to your satis­faction before final payment needs to be made.

After your job is completed, the contractor will send the invoice to the Club, not to you. Someone from the Club will review the bill, then contact you to make sure you’re satisfied with the work and the service provided. Should you have concerns about the completeness of the project, the Club’s Field Representative can meet with you on-site and personally review the details.

It’s a time-tested process that allows the Club to guarantee your satisfaction.

Contracted projects, diagnostic visits, and service work normally are charged, but it is always important to clarify beforehand with the contractor. When sched­uling, ask what is being performed and at what rate. Home Owners Club does not control or manage contractor pricing.

The Club honors any contractor’s guarantee on work completed through the Home Owners Club — even in cases where the contractor has gone out of business. And if a contractor is unable to complete a job, we can easily pick up where they left off and take the project over the finish line with as little impact as possible to the overall schedule because we know our network inside and out.

Never! Zero percent of the infor­mation you provide when applying for membership is ever sold or given to any outside party. Only the Home Owners Club staff and the contractors you work with have access to your basic contact infor­mation. You can take comfort in knowing that any personally identi­fiable infor­mation will be securely stored and kept strictly confidential.

Signing up is easy! Click the button below to register and pay your first year’s dues. Not satisfied in your first year? Call us, and we’ll issue a refund.

JOIN THE CLUB

Still have questions?

If you cannot find an answer to your question in our FAQ, you can always contact us.

CONTACT US